This is the core of our policy and it is not fine print: we guarantee improvement, or you get your money back. If an athlete has trained with us and you genuinely do not see improvement, contact us and we will make it right.
Email inphasetraining@gmail.com or call 504-782-6340 with the athlete's name, the coach they trained with, and the sessions involved. We will review it with the coach and respond. The time limit for making a guarantee claim has not been published and must be set by the business before this page goes live.
If you have bought a 5, 10 or 20-session package and wish to stop:
Any session cancelled by us is either rescheduled at your convenience or refunded in full, at your choice. See the Cancellation Policy.
Where the HALF23 first-timer discount has been applied, refunds are calculated on the amount actually paid, not the undiscounted list price.
Where we sell merchandise or downloadable material, those items are covered separately from training sessions. A returns window and condition requirement for physical merchandise must be set by the business before any merchandise is sold. Digital downloads are non-refundable once accessed, unless the file is faulty.
Approved refunds are returned to the original payment method. Your bank or card issuer controls how quickly the money appears in your account, which is typically several business days after we process it.
Call 504-782-6340 or email inphasetraining@gmail.com, Monday to Sunday, 5:00 am to 8:00 pm.
